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Asda UK: Supermarket introduces fee to click & collect service – some shoppers not happy

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Click and collect and home delivery are much used supermarket services for many Britons. Asda has updated how much it costs to use the services.

How does it work?

If using click and collect, shoppers order online in a similar way to making a home delivery.

They can then pick a slot, with some Asda stores offering same day delivery.

The Asda website states: “Depending on which store you choose, we provide different ways to click and collect.

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“Pick up your groceries the next day or choose one of our Same Day Collection options.

“Book a slot to see what’s available in your area. (Slots subject to availability.)”

Customers can choose Express Collection, where they can collect within four hours and comes with a fee of £3.50.

Same Day Collection offers collection after four hours from when the order is placed and Next Day Collection is also available.

Previously there was no charge to use the services for baskets costing more than £25, with a £4 charge in place for orders less than that.

The supermarket has now introduced a fee for all Same Day and Next Day collections.

Same Day orders over £25 will cost £1.50, with Next Day orders incurring a fee of 50p.

While Click & Collect is a useful service for many customers, some took to social media to share their frustrations at the new charge.

Posting on Twitter, one wrote: “@asda not happy at the new 50p click and collect fee. We frequently have missing or substituted items and usually have a long and disorganised wait to pick up our shopping.”

Another added: “@asda how come I am now being charged 50p for click and collect? Still being advertised as free on the app!”

One social media user questioned: “@asda @Tesco when did you sneakily start charging for click and collect? @asda is 50p.”

A fourth agreed, and posted: “@asda @AsdaServiceTeam can’t believe ASDA are now charging 50p for click and collect!”


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