Customers left disappointed and angry after feeling ‘conned’ by Costa

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Costa Coffee unveiled a new offer on Monday, April 12, to celebrate its 50th anniversary. The offer was made available on Tuesday and ends on Thursday, April 15.

Another angry customer said: “How you meant to get a #costa hot drink for 50p when the app doesn’t even work??”

“The app, which doesn’t work at the best of times, is simply not working. Can’t log in, and if we manage to get in, when selecting a store the app just crashes. Can I use my Costa Coffee Club card, or do I have to use the app?” another customer moaned.

One person wrote: “So, Costa, you have a 50p hot drinks deal that can only be done through your app. However, your app has crashed, I’ve had to reinstall it and now does not recognise any of my details.”

Meanwhile, another customer said: “Costa making £££‘s when surely if they know the whole app crashed they could have honoured the 50p offer. Makes it worse that it’s everybody rather than an odd one.”

Costa Coffee issued a statement after realising that its app was down yesterday.

It said: “We’re experiencing some technical issues with our Costa Coffee app and are working hard to resolve it.

“Customers are still able to redeem our ‘any hot drink for 50p’ offer by showing their Costa Coffee Club app at the till point of any participating store.

“We’d like to apologise to our customers for any inconvenience this has caused.”

Costa’s offer is available for all registered app users until tomorrow, April 15.

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