Food recalls are issued when a product is unsafe to eat due to an error or malfunction. Brands or stores usually ask customers who have already bought the product to return it to the shop for a full refund.
The Food Standards Agency (FSA) announces food recalls on its website whenever an item is being withdrawn from a supermarket or food store’s shelves.
In a statement regarding Hotel Chocolat’s food recall, the FSA said: “This product contains hazelnuts and macadamia nuts making it a possible health risk for anyone with an allergy to nuts.”
Its advice to customers who have bought the Ugly But Good chocolates is to “not eat it”.
It said: “If you have bought the above product and have an allergy to nuts, do not eat it.
“Instead return it to the store from where it was bought for a full refund,” the FSA added.
Hotel Chocolat has also outlined what customers should do if they have bought the product.
The chocolate brand said: “If you purchased this item online, we will automatically issue you with a full refund and ask that you allow up to 7 days for this to appear on your bank statement.
“If you purchased this item in any of our locations, please return any remaining product/packaging or proof of purchase to your nearest Hotel Chocolat and we will issue you with a refund.
“We appreciate that the current covid-19 restrictions may make this difficult, and can confirm that you have up to 3 months from today [April 14] to return this item for a refund.”
Other actions taken by the company include contacting the relevant allergy support organisations, which will tell their members about the recall.
Hotel Chocolat has also issued a point-of-sale notice to its customers to explain why the product is being recalled and what shoppers should do if they have bought it.
For further information, customers are advised to contact Hotel Chocolat via the email address email@example.com.