Sainsbury’s Nectar card is just one of the loyalty schemes available in the UK which sees customers collecting points through food shops and fuel. Points can then be transferred into vouchers to spend on days out, cinema as well as discounts in store.
One person said: “@nectar, have Sainsbury’s offers retired? I haven’t had any for two weeks.”
Another wrote: “@nectar, why have I not got any new offers on the app these past two weeks?”
One shopper Tweeted: “I am furious @nectar, the offers are usually really helpful, why are they missing?”
Sainsbury’s has also changed the wording on its website this week to remove the reference to offers being sent “every week”.
It has also confirmed that it is making amendments to reflect its new focus on sending shoppers more personalised offers.
A spokesperson for Sainsbury’s, which owns Nectar, said: “We regularly review the promotions available through our Nectar app to ensure customers are always receiving personalised, valuable offers.
“As part of this process, some offers may be currently unavailable for a small number of customers and we apologise for any inconvenience.”
Sainsbury’s hasn’t yet confirmed how many of its 18 million Nectar point customers have and will be affected.
In other news, Tesco last year warned that millions of customers were not using up their Clubcard vouchers.
With vouchers easily lost and forgotten about, there is a simple way to check for any unused vouchers, dating back two years.
How can you check if you have any unspent vouchers?
Firstly customers must be registered for a Tesco.com account and need to log in to the Tesco Clubcard site.
You need your email address, password and Clubcard number to access your account.
Once on the site, click on ‘my Clubcard account’ and then ‘vouchers’ on the left-hand side and there will be a table listing the vouchers that still need to be spent.
If shoppers want to spend them online, then the code on the voucher can be imputed at checkout.
To spend in store, the vouchers can be printed to be used instantly.